Scheduler for home care agency
fall river, MA
Part Time to Full Time
Experienced
Preferred Health Care is a homecare agency and we are looking for a scheduler to help with day to day tasks of the office.
Shift Scheduling
- Assign caregivers to clients by:
- Skill match
- Availability
- Geographic proximity
- Client preferences
- Support for:
- Hourly shifts
- Live‑in cases
- Overnight shifts
- Split shifts
- On‑call coverage
Home Care Regulations
- Verification of caregiver credentials expiration
- Background check status
- Training compliance
Home care is dynamic — this is where schedulers earn their keep.
- Call‑out replacement workflows
- Emergency fill‑in logic
- Waitlist or backup caregiver pools
- Automatic conflict detection (double booking, overtime)
- Last‑minute shift broadcasting to available caregiver
- Multi‑tasking under pressure
- Problem‑solving for call‑outs
- Conflict resolution
- Prioritization during emergencies
- Clear communication
- Empathy with caregivers & families
- Calm during crises
- Attention to detail
Respond to Call‑Outs
- Receive caregiver call‑outs (sick, emergency, no‑show)
- Verify shift details (client, time, duties)
- Assess urgency based on client acuity
- Document reason for absence
Fill Open Shifts
- Identify qualified replacement caregivers
- Consider:
- Required skills/certifications
- Client preferences
- Hours/overtime limits
- Distance/travel feasibility
- Contact available caregivers in priority order
- Confirm shift acceptance
Emergency Coverage
- Handle last‑minute or same‑day coverage crises
- Coordinate live‑in replacements if needed
- Escalate to management if coverage cannot be found
- IF INTERESTED CALL US AT 508-675-1777
Apply for this position
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